LOGO

Usually logo and organization’s name will obstructive the organization’s identify and image. The Royal Malaysian Customs logo has been changed into obstructive a positive image positive towards the vision, mission to be efficient, clean and trusted services. The reason why the logo and the name of the organization been changed is because to be consistent with the organization motto, vision and mission. 

 

Royal Malaysian Custom

 

ROLES

1.    Formulate and enforce legislations, policies and procedures in line with international best practice

2.     Evaluate procedures, policy and legislation related to duty/tax exemptions

3.     Collect and analyse data related to Customs Department.

4.     Consultation and advice to business community.

ROLES OF RMCJ

             The role of the Royal Malaysian Customs Department (RMJC) as a revenue collector, facilitates trade and law enforcement demand for RMJC to act proactively and strategically to achieve the excellence of services expected by the stakeholders. This excellence will be realized through a holisticly designed strategic planning. The strategic plan is the official written document of the department which contains policies and strategic programs to achieve organizational goals within the stipulated period.

         The main components of the strategic plan include vision, mission, strategic issues, strategic thrusts, strategies and action plans. RMJC's Strategic Plan 2015-2019 is a continuation of previous strategic plans. This plan is developed to map the direction, policy framework for development agenda, modernization of management and service delivery system for the next five years. To fulfilling this wish, JKDM once again transforms its vision, mission, shared values ​​and slogans to be relevant to current changes to uplift RMJC as the world's leading and world-class agency.

 

VISION

·         To be a World Class Customs Administration by the Year 2015.

·         To be a respected, recognized and world class Customs Administration.

·         World class customs services also mean harmonious or conforming services to international conventions, practices and procedures and have statutory frameworks and specialist officers enforcing customs legislation in implementing the mission.

MISION

1.    To spur economic growth

2.    Preserve national security and society's well

3.    To ensure effective and efficient legislative compliance

4.    To collect taxes and to provide customs facilitation to the trade industrial sectors, whilst improving compliance with the national legislation in order to protect national Economics, social and security interest.

 ETHICS

·         Trustworthy Services, Sincere and Dedicated.

CULTURE OF CUSTOMS

In addition, compliance with organizational culture practices is also encouraged in each RMCJ staff especially RMCJJOHOR. Organizational Culture is:-

T R U S T

T- Togetherness

R- Respect

U- Understanding

S – Spiritual

T – Totality

SLOGAN

·         Serving for people’s Well-Being

The Royal Malaysian Customs Objectives

         To collect the indirect taxes appropriately, effectively and efficiently in line with the development of foundation and country’s indirect taxes strategy

         To help performing the industrial development foundation and national economic activity and effectively to ease the industrial and trade transaction and international cooperation.

        To improve the tracking and prevention of smuggling goods that has export and import duties and goods that contradicts with national security and social protection and to prevent smuggling activities.

         To manage and develop the organization’s resources that is , labor , financial resources, facilities system and procedures effectively and efficiently.

HISTORY OF ESTABLISHMENT THE ROYAL MALAYSIAN CUSTOMS

The royal customs (RMC) (Malay: Kastam Diraja Malaysia (KDRM) is the government agency responsible for administrating the nation indirect tax policy. The early function of the Royal Customs (RMC) is collecting taxes on the revenues of agriculture, mining, liquor, and opium. Even though a customs and exercise department had yet to exist, all customs activities were operated by a body called the Governments Monopolies. This body was authorized to grant import license and process and sell certain goods such as opium, tobacco, arrack, cigarettes and matches.

    In 1931 during the Federated Malay States Rulers Conference or Derbies in Sri Menanti, Negeri Sembilan, The British high Commissioner, Sir Cecil Clemente Proposed an expansion of the union. The proposition was based on the annual increase of import tax. Henceforth he suggested an establishment of a Customs union for the whole of the Malay Peninsula. This was so that the tariff growth in the Federated Malay States would not disturb the smooth trade transaction in the states.

       However, the Customs Union for the Malay Peninsula could only be established in 1946, that is with the formation of the Malayan Union in April, 1946, and the department was given the name Customs and Excise of Malayan union. Nevertheless, with the dissolution of the Malayan union in 1948, this department was reorganized. The Customs Department then did not only comprise of those under the Federated Malay States but it also included those under the administration of the Non Federated Malay States and the Straits settlements.

    In 1948, with the formation of the Federation of Malaya, the Customs and excise department were establishment for the whole of the Malay Peninsula. Under the Customs Ordinance 1952, this department was put under the control of the High Commissioner for Malaya and headed by a Comptroller of Customs as can be found since 1938. This lasted until the country achieved its independence in 1957.

    On Tuesday, 29^th October 1963, is an important day which in the Dewan Tunku Abdul Rahman, Jalan Ampang, Kuala Lumpur, an auspicious event unfurled as the Customs and Excise Department was conferred the title Diraja/ Royal by HRH Seri Paduka Baginda Yang Di Pertuan Agong. This was an honor from the Government for the Department’s untold contribution to the country. It was a momentous occasion in the history of the Royal Customs and Excise of Malaysia.

     As the main revenue collector, the Customs Department not only must continue to contribute but it also has to increase revenue collection annually. These are done with a delicate balancing act so as not to jeopardize the performance of the industrial sector. In facts, the department has to ensure that whilst its control on the related industries is minimal but effective, it is also there to lend a helping hand and push and prod the industries to develop and prosper. At the same time, preventive work, especially in stopping the entry of negative elements that can threaten the country’s security or those that brought moral decay, must be executed continuously.

  

HISTORY OF ESTABLISHMENT THE ROYAL MALAYSIAN CUSTOMS JOHORE (RMCJ)

      In Year 1855, Tanjung Puteri was launched and called Tanjung Puteri City. The tax system was introduced and Customs officers have been built in that city since 1855.

      In that Year, opium and liquor tax is the largest revenue collection. In early stage, tax collection operation implemented by lease system which gave to Chinese owner. Based on historical fact, Chinese owner is lease holder opium and liquor tax collection in Johor for the period more 10 years.

     Iskandar Puteri City is a place to cook opium and liquor for export to Singapore and local market in Johor. The location and opium cooking house located in Jalan Ibrahim and Jalan Segget. While, the cooking area of liquor located in Jalan Terus. At here have the facilities such as port for ship sent the opium and liquor to Singapore and other district and the tax officers.

    Until year 1911, Customs office were in Tower Four Building that located two miles from railway station and this located cause difficulty for traders to pay tax. In February 1911, Customs office was moved to railway station (is nearing by Sungai Segget). With this moved the opium officers can do their task effectively and increasing the revenue collection. In that year, the Customs office building only based upon board, the zinc and the building shaped such as long stick building. After that , the Customs headquarters accommodated at a double storey building in Jalan Wong Ah Fook. The customs headquarters is at the first floor while atb the ground is as arbitrator place for opium and other goods.

   Around year 1958, staff quarters and Customs officers including Customs store were built in Larkin area. Other than that, Customs building was build between Jalan Wong Ah Fook and Jalan Cambell which as a lorry screening facilitate and to Singapore

    On 1^st July 2007, Royal Malaysian Customs for Certain division such as Enforcement Division, Customs Division and else are located in Customs, Immigration and Quarantine (CIQ) Complex or called the Sultan Iskandar Complex, Bukit Cagar. In CIQ Complex have other government department with their own function such as Department of Immigration Malaysia, PLUS expressway Berhad , Royal Malaysian Police and etc.

CHAPTER 2
              

ORGANIZATION BACKROUND

       The establishment of Malay federation in 1948, a Customs and Excise department was established for the Malay Peninsula. The main customs area at that time was the entire Malay Peninsula except Penang Island.

    The establishment of a customs union for all Malaysian land in 1948, the need to improve the performance of department staff to meet the needs of the nation that would lead to independence was extremely urgent. There by in 1956 a training center was set up in a new hill, Melaka. The center known as the center of customs training was initially only able to accommodate 40 trainers at one time.

    The chanting of Malaya reached independence on 31 August 1957, once again the administrative structure of the customs department was restructured to meet the needs of the independent Malay land. The administration of the customs department is placed under the finance ministry headed by a customs bodyguard responsible for financial sterility.

       Departments as well as in terms of area have been divided into three regions, based on three major trading centers  for the northern part of the island is the island of the Penang and covers the area of ​​Kedah, Perlis, silver for the central region, the base is in Kuala Lumpur and its area covers Terengganu, Kelantan and Negeri Sembilan. Lastly, the southern region covers the Johor, Pahang, Melaka and Singapore customs station. Every province is led by a senior assistant of the Customs Controller.

     On the 29th day of October 1963 at the Tunku Abdul Rahman hall, Ampang road, Kuala Lumpur hall, the customs department was awarded the royal title by DYMM his elaborate series of monks. This is as a tribute to the government over the donation of the state. It is among the most important moments in the history of development of the customs department and the royal excise of Malaysia

   The entry of Sabah and Sarawak and Singapore into the Malay race on 16th September 1963, then again the administrative department of the customs department was restructured to enable uniformity. In 1964 it has also been witnessed that all customs officers of the service money were localized when two English officials terminated their tenure

    The Peninsular Malaysia, Sabah and Sarawak are contained in Malaysia. This has affected the movement of goods between regions to other regions. Movement of goods cannot be easily implemented due to the difference. As a result, the three guards met in the 1967 encounter

  In 1987 it was declared separately Langkawi from the main customs area and made it a second independent port in Malaysia after Labuan. the award of free port status to Langkawi from 1 January 1987 was aimed at promoting the tourism industry in Langkawi and thereby enhancing the standard of living of local residents.